Support & Helpdesk
Resolve issues faster, delight customers
Comprehensive helpdesk and ticketing system for support teams. Manage tickets, automate workflows, and provide great customer service across all channels.
Perfect for:
Problems we solve
Tickets falling through the cracks
No visibility into team performance
Customers repeating issues to multiple agents
Can't track SLA compliance
Manual ticket routing and assignment
Scattered communication across email/chat/phone
Everything you need
Ticket Management
Organize and prioritize support tickets with powerful queue management.
- Priority levels
- Custom statuses
- Categories & tags
- Bulk actions
Multi-Channel
Receive tickets from email, web forms, chat, and API.
- Email integration
- Web widget
- Chat support
- API access
SLA Management
Define and track SLA policies for response and resolution times.
- Custom SLAs
- Breach alerts
- Escalation rules
- SLA reports
Knowledge Base
Create a self-service portal for customers to find answers.
- Article editor
- Categories
- Search
- Article ratings
Automation
Automate ticket routing, assignments, and responses.
- Auto-assign
- Canned responses
- Workflow triggers
- Time-based rules
Reporting
Track team performance and customer satisfaction metrics.
- Response times
- Resolution rates
- Agent performance
- CSAT scores
Why choose Support & Helpdesk?
Popular applications
What our customers say
"We cut our average response time from 8 hours to 45 minutes with the SLA automation."
"The knowledge base reduced our ticket volume by 40%. Customers find answers themselves."
How we compare
Our helpdesk is part of your complete business platform. Link tickets to clients, projects, and assets. No per-agent pricing - pay for seats, not roles.
Works with your tools
Related Features
Ready to get started with Support & Helpdesk?
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