Appointment FAQ
Last Updated: 2026-01-15
Find answers to frequently asked questions about Appointments. Can't find your answer? Contact support@custojo.com.
Quick Answers
| Question | Quick Answer |
|---|---|
| What are Appointments? | Scheduling system for booking and managing appointments |
| Who can use it? | Company/Workspace users + Public (for booking) |
| How do I access it? | Sidebar → Appointment |
| Is it included in my plan? | Pro and Enterprise plans |
General Questions
Q: What are Appointments?
A: Appointments is a scheduling system that lets you create appointment types, set your availability, and allow customers to book appointments through a public form. You can manage all bookings from your dashboard.
Q: Can customers book without logging in?
A: Yes! Customers can book appointments through the public booking form without creating an account. They just need the appointment link.
Q: How do I share my appointment booking link?
A:
- Create an appointment type
- Click the Copy Link button
- Share the link with customers via email, website, or social media
Booking Questions
Q: How do customers book an appointment?
A:
- Customer clicks your appointment link
- Sees available time slots
- Selects date and time
- Fills in name, email, phone (and any custom questions)
- Submits booking
- Receives confirmation email
Q: Can I set different hours for different days?
A: Yes! When creating an appointment type, you can set availability hours for each selected week day separately.
Troubleshooting
Q: Why don't I see available time slots?
A: Make sure you've:
- Created an appointment type
- Selected week days
- Configured appointment hours in
/appointments-hours - Enabled the appointment
Billing & Plans
Q: Is Appointments included in my plan?
A: Appointments is included in:
- ✓ Pro Plan
- ✓ Enterprise Plan
- ✗ Not included in Free Plan
Still Have Questions?
| Channel | How to Reach Us |
|---|---|
| support@custojo.com | |
| Live Chat | Click the chat icon in your dashboard |
Related Resources
- 🚀 Getting Started with Appointments — New user guide
- 🔧 Appointment Features — Full feature list
Was this helpful? Let us know at support@custojo.com