Internal Knowledge FAQ

Common questions and answers about Internal Knowledge

General

Q: What is the Internal Knowledge addon?

Internal Knowledge is a structured knowledge hub that helps you build a centralized knowledge base for your team. It uses Books (categories), Articles (content), and Mindmaps (visual diagrams).

Q: Who can access Internal Knowledge?

Internal Knowledge is available at the Company/Workspace level. Users with appropriate permissions can create, view, and manage knowledge content.

Books

Q: What is a Book?

A Book is a container for organizing related articles. Think of it as a category or folder—examples include "Company Policies", "Onboarding Guide", or "Product Documentation".

Q: How do I create a Book?

Go to Books
Click + Create
Enter title and description
Save

See How to Create a Book for detailed steps.

Q: Can I share a Book externally?

Yes! Generate a public link using the Share action. Anyone with the link can view the book without logging in.

Articles

Q: What content types can I use?

Document — Text-based content
Mindmap — Visual diagram

Q: How do I organize articles?

Articles are organized under Books. Select a parent book when creating an article.

Q: Can I duplicate an article?

Yes! Use the Duplicate action to copy an existing article.

Q: How do I share an article?

Use the Copy Link action to get a shareable URL.

Mindmaps

Q: What is a Mindmap?

A Mindmap is a visual diagram that helps you organize knowledge by breaking down complex ideas into connected nodes. It's perfect for processes, brainstorming, and training.

Q: How do I create a Mindmap?

Go to Mindmap
Create a main node (central idea)
Add child nodes to expand
Drag-and-drop to rearrange
Save

Q: Can I link a Mindmap to an article?

Yes! When you save a mindmap, it can be linked to a related knowledge article for easy access.

My Articles

Q: What is "My Articles"?

My Articles is your personal knowledge space. Articles you create here are private by default and not shared with the team.

Q: Can I share a personal article?

You can copy the link and share it, or move the article to a public book.

Views

Q: What views are available?

List View — Traditional list format
Grid View — Visual gallery (icons/thumbnails)

Q: How do I switch views?

Use the view toggle buttons or access:

/book/grid — Books gallery
/article/grid — Articles gallery

Need More Help?

Contact our support team for additional assistance.