Webhook FAQ
Common questions about webhook integrations.
General Questions
Q: What is a webhook?
A webhook automatically sends HTTP requests to external URLs when events happen in Custojo. Think of it as "push notifications" for your external systems.
Q: Why don't I see Webhooks in my sidebar?
The Webhook module may not be enabled for your plan. Contact your administrator.
Technical Questions
Q: What format is the webhook data?
Webhooks send JSON data via HTTP POST request.
Q: How do I verify webhook authenticity?
Check the secret signature header included with each request.
Q: What if my endpoint is down?
The system will retry failed webhooks. Check your webhook logs for failure details.
Troubleshooting
Q: Webhook isn't firing
- Verify webhook is active
- Check event type matches your action
- View logs for errors
Q: Receiving duplicate data
- Check if multiple webhooks target same event
- Implement idempotency in your receiver
- Use unique identifiers from payload
Q: Data is incomplete
- Verify the module is enabled
- Check user permissions
- Review webhook logs for payload