Internal Knowledge Features
Complete feature reference for the Internal Knowledge addon
Feature Overview
| Feature | Description | Access |
|---|---|---|
| Knowledge Books | Organize content categories | Company |
| Articles | Create knowledge content | Company |
| My Articles | Personal article space | User |
| Mindmaps | Visual diagrams | Company |
| Sharing | Public access links | Company |
| Gallery View | Visual browsing | Company |
1. Knowledge Book Management
Organize and store internal documents in a categorized format.
Capabilities
- Create knowledge entries with title and description
- Assign users to specific books
- Attach relevant files and documents
- View, edit, or delete entries
- Maintain centralized knowledge base
Available Actions
| Action | Description |
|---|---|
| Create | Add new book |
| Edit | Update book details |
| Delete | Remove book |
| Share | Generate public link |
| View | Browse book contents |
2. Knowledge Article Manager
Create and manage internal knowledge articles with flexible content types.
Capabilities
- Create articles with multiple content types
- Organize articles under specific books
- Add titles, descriptions, and content
- Duplicate articles for reuse
- Copy shareable links
Content Types
| Type | Description |
|---|---|
| Document | Text-based content |
| Mindmap | Visual diagram |
Available Actions
| Action | Description |
|---|---|
| Create | Add new article |
| Edit | Update article content |
| Duplicate | Copy existing article |
| Copy Link | Get shareable URL |
| Delete | Remove article |
3. My Articles
Personal article space for user-specific content.
Capabilities
- Create personal articles
- Organize your own knowledge
- View article descriptions
- Not shared by default
- Manage independently
4. Interactive Mindmap Creator
Visually organize knowledge with connected nodes.
Capabilities
- Create main node (central idea)
- Add child nodes for expansion
- Drag-and-drop interface
- Rearrange nodes easily
- Link mindmaps to articles
- Save and reload mindmaps
Use Cases
| Use Case | Description |
|---|---|
| Process Documentation | Visualize workflows |
| Brainstorming | Capture ideas |
| Training | Explain concepts |
| Planning | Map out projects |
5. Sharing & Public Access
Generate public links for external knowledge sharing.
Shareable Content
| Content | URL Pattern |
|---|---|
| Book | /book/shared/link/{id} |
| Article | /article/shared/link/{id} |
| Mindmap | /internalknowledge/article/mindmap/{id} |
Access Control
- Public links don't require login
- Share with external stakeholders
- Maintain internal content private
6. Gallery View
Visual browsing experience for articles and books.
Capabilities
- Grid layout for visual browsing
- Quick overview of content
- Easy navigation
- Toggle between list and grid
Available Views
/book/grid— Books gallery/article/grid— Articles gallery
Related Features
- Documents — Document management system
- Support Ticket — Link KB to support