WhatsApp API FAQ
Common questions about WhatsApp API integration.
General Questions
Q: What is WhatsApp API?
WhatsApp API enables sending WhatsApp messages from Custojo for notifications, reminders, and customer communication.
Q: Do customers need the WhatsApp app?
Yes, recipients need WhatsApp installed to receive messages.
Q: Is this different from WhatsApp Web?
Yes. WhatsApp API is the official business solution from Meta. It's more reliable and compliant for business use.
Setup Questions
Q: How do I get WhatsApp Business API access?
- Apply through Meta Business Suite
- Complete business verification
- Set up phone number
- Configure API credentials
Q: Why are my messages not sending?
Check:
- API credentials are correct
- Phone number is verified
- Message template is approved
- Recipient number is valid